I took delivery of a new Volkswagen California Beach on 15 September 2017 and paid extra for a DAB radio (£350 plus VAT). I live in Bath but bought it from a Volkswagen van centre in Poole. No one told me the DAB was not fitted when I drove back to Bath. It was a approximately a month before I went back for the mudguards, (which also hadn't been fitted), and I asked why I couldn't get the DAB to work. I was promised that they'd get one fitted but had to get the parts. I went back to have this corrected on 25 November after many phone calls asking for information. Instead of an invisible aerial, I had one stuck to my windscreen. It didn't work and they said they had been sent the wrong part which had been labelled incorrectly. I'm still waiting for them to contact me, despite promising they will keep me updated. I feel I'm being fobbed off having waited so long. My sister in-law bought a Volkswagen Beach from the same garage before me with a DAB radio. There is no visible aerial. Am I being offered a cheaper alternative?